IT operating and troubleshooting - warranty of the fluent function 

Non-stop support for the complete IT infrastructure (24 hours a day)

We undertake SOS Troubleshooting (HelpDesk) service with 7/24 availability, technician on duty, guaranteed troubleshooting time for complete IT infrastructure.

We offer for you, if

• You want to know your computer network under cover to guarantee the fluent function of your company
• You want plannable availability and costs 

Systems

• Servers, mailing, Internet, business applications
• Workstations (hardware, software)
• IT security and telecommuting (VPN) solutions
• Local network (cabling, devices)

Our solutions

• Hardware faults exploration and troubleshooting on servers and clients sides
• Microsoft Windows Servers Operating System
• Mail systems, data bases
• Linux, Unix systems
• Data saving and restoring
• Management of IT security problems
• Operating, troubleshooting and configuring of firewalls, routers and switches
• Building, operating and troubleshooting of optical and copper cabling
   

• Rapidity - remote control, even immediate intervention
• Precision - we appear on the spot on time according to HelpDesk contract
• Transparency - documented working
• Computability  - costs according to HelpDesk contract
• Professionalism - our high qualified system engineers care for your problem immediately
  

To be effective it is better if we know your IT system and we can get ready for troubleshooting on time. Our tailor-made solutions, HelpDesk contract and several years of experience in IT networks warrant the efficiency.

• 7*24 hours contact to our system engineers HelpDesk contract
• Guaranted problem solving deadline according to SLA
• We change the wrong device (switch, router, firewall, media-converter) to ensure the operation of your system
• Optical and copper cabling troubleshooting with own measurement and repair devices
• We keep the documentation up-to-date to ensure the quick trobleshooting

Services without HelpDesk contract (SLA)

• We receive your calls workdays 8.00 am - 16.00 pm
• The problem solving time depends on our collegues actual load
• We make a cost calculation and start to your site only after your approval
• Device changing is possible only if we have an equivalent device on stock
• Troubleshooting of optical and copper cabling depends on the circumtances
• You have to provide informations about the network (drawings, settings), and its accuracy determine the problem solving time
  

CONTACTS

• Workdays 8 a.m - 16 p.m.
  
  Phone:   +36-1/415-2300
  Mail:      hibaelharitas@lan.hu
  Please do not use telefax (only as a backup).
  
  
• 0-24 HelpDesk
  Only for customerts with HelpDesk contract (SLA)
  
  Call the HelpDesk number  provided in the information mail (sent after signing of contract)
  Please do not use SMS.

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